Refund policy

Thank you for shopping with Riwayat Herb. We are committed to providing premium herbal wellness products and ensuring a smooth shopping experience for every customer. This policy outlines our replacement guidelines and procedures. By placing an order on our website, you agree to the terms mentioned below.

Replacement Eligibility

Product Condition

Riwayat Herb carefully checks every order before dispatch. If you receive an incorrect, faulty, leaking, broken, or damaged product, you may request a replacement according to the conditions below.

Timeframe

All replacement concerns must be reported within 7 days of receiving your order.

Requests reported within the eligible timeframe will be reviewed and processed free of charge if approved by our support team.

Replacement Process

How to Request a Replacement

To request a replacement, please contact our customer support team with your order details along with a clear unboxing video or photos showing the issue. This helps us verify the problem quickly and improve our customer experience.

Eligible Replacement Cases
  • Wrong product delivered
  • Damaged or leaking product
  • Broken packaging during delivery
  • Faulty product condition upon arrival
Important Notes

Products must be returned in their original packaging with the product bottle and accessories intact. Replacement approval is subject to verification by our support team.

Please note: Replacement requests due to change of mind, personal preference, or incorrect usage are not accepted.

Refund Policy

Riwayat Herb does not offer refunds. We only provide replacements for eligible cases mentioned above.